A New Solution to Bring Back the Smile Essay -- Customer Service McDon

A New solving to Bring Back the Smile Robert Liney is a divorced 34-year-old legalityyer with foursome year old, a six year old, and an eight year old. Robert lives away of Morristown, New Jersey and commutes an hour each way to his law firm. His law firm handles corporate mergers, and on average Robert works 60 to 70 hours a week. About two years ago, Robert and his wife, Marie, got divorced because of his busy schedule. On days when Bob gets custody of the kids, he does not have a lot of time to prepare dinner. McDonalds fits well into his budget, is conveniently placed on his way home from work, provides a great atmosphere for family dining, and, to take in it all off, the kids love the Happy Meals. Robert and his children visited McDonalds five to six times a month and worn-out(a) around $18 dollars each visit. However, bingle day Robert and his children stopped in to McDonalds before seeing the movie, Pokemon. First, the adolescent cashier made the m wait while he answered his cell remember and exchanged comments with the other workers. Then the cashier did not smile and cordially greet the family. He rushed through the order, placed it incorrectly, and undercharged him. Robert was happy to happen that he was undercharged, but then was completely disappointed to notice that he was given an incorrect amount of change second to make the meal an overcharged one. Due to this light employee service, Robert and his family never come back to McDonalds again. Robert and his family spent around a hundred dollars each month that McDonalds will this instant lose. What about all the other customers that this employee dealt with? How many other customers and how much specie did the franchise lose from the rudeness of employees on that ni... ...several thousand dollars per unit in which McDonalds will regain in a short flowing of time. In conclusion, the quality McDonalds customer service is dropping and a new strate gy is needed to bring a smile back onto customer faces. Customers such as Robert Liney should not have to face poor customer service at such a reputable eating place chain as McDonalds. By using technology as the modal(a) between customers and employees, this will greatly enhance customer relations and helpless profits. McDonalds is the place that loves to see you smile. Works Cited Gibson, Richard. McDonalds Finds Angry Customers on Its Menu. Wall Street Journal. 16 Jul. 2001 A14 Reh, F. John. Good Customer Service Is No Longer Enough. About the Human Internet. 2001. http//management.about.com/library/weekly/aa042699.html.